Experiential caring and the mobilisation of peerhood in group clinics
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Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study
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Patient–clinician communication research for 21st century health care
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Getting the whole story: Integrating patient complaints and staff reports of unsafe care
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Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic
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Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights
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